Shipping policy

At Velorina, we are committed to delivering your orders safely, quickly, and efficiently. Please read our shipping policy carefully to understand how your orders are processed and delivered.

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During high-demand periods, processing times may be slightly delayed.

Shipping Time

Estimated delivery times may vary depending on your location:

• Metro Cities: 3–7 business days
• Other Locations: 5–10 business days
• Remote Areas: Delivery may take additional time

Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout.
• Free shipping may be available on selected products, promotions, or minimum order values.

Order Tracking

Once your order has been shipped, you will receive a tracking ID or shipment confirmation through email, SMS, or WhatsApp, allowing you to monitor your delivery status.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. Velorina is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delivery Attempts

Courier partners may attempt delivery multiple times. If the package remains undelivered after repeated attempts, it may be returned to us.

Damaged or Missing Items

If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery with relevant photos and order details for assistance.

International Shipping

International shipping availability may vary depending on the destination country. Additional customs duties, taxes, or import charges may apply and are the responsibility of the customer.

Delayed Deliveries

While we strive to deliver orders on time, Velorina is not liable for delays caused by courier services, natural events, government restrictions, or other circumstances beyond our control.

Contact Us

For any shipping-related questions or support, please contact our customer service team through our official website.

Velorina
Luxury Delivered with Care.